During these difficult and unprecedented times, we are here to support each and every First Step Fertility patient in any way we can. Your wellbeing is very important to us. We encourage you to give us a call to discuss your options or any other questions you may have at this time.
Please rest assured that for those who may have embryos, eggs or sperm in storage, our experienced and expert scientists will continue to ensure they remain safe. We will be ready and waiting for you to continue your fertility journey, as soon as we can in the coming months.
First Step Fertility will continue to consult with patients via phone and video conference. You can contact us on 1800 111 373 for further information on the limited services available.
What can we help with over the phone?
Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):
- New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
- Counselling sessions: First Step Fertility affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services. A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
- Medication education: advice; education; online demonstrations; and coaching.
- Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
- Reviews: Existing patient cycle review with a fertility specialist or embryologist
IMPORTANT INFORMATION FOR VIC PATIENTS (Victoria State Government)
On Thursday 2nd April 2020, Victoria State Government issued a COVID-19 directive stating that certain categories of elective surgery (including elective surgery procedural aspects of IVF) have been suspended. First Step Fertility will continue to offer phone and video consultations until further advise is received in Victoria. However, patients who are currently ‘in-cycle’, or who require urgent stimulation and cryopreservation for oncofertility will be able to continue their treatment. If you are mid-IVF cycle, please speak with your fertility specialist directly for advice and direction.
The Victoria State Government has also provided the following recommendations:
- Clinicians should not initiate new treatment cycles. This applies to ovulation induction (OI), intrauterine insemination (IUIs), IVF including retrievals and frozen embryo transfers, and non-urgent gamete cryopreservation.
- Patients planning to start fertility treatment should consult with their treating specialist and discuss care plans following lifting of this treatment suspension
We will continue to provide phone and online (skype etc.) consultations.