IMPORTANT INFORMATION FOR NSW AND VIC PATIENTS
We would like to reassure you that all of our VIC and NSW patients can commence or continue treatment at First Step Fertility. Please wear a face mask and register using our COVID-Pass QR code on entering the clinic or hospital.
First Step Fertility is advising all patients who are undergoing a procedure (such as egg collection and frozen embryo transfers) in our clinics and/or hospitals that they will be required to undertake pre-operative COVID-19 testing at least 48 hours in NSW and 72 hours in VIC prior to their admission date.
Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to the hospital or our clinics. Your procedure may be cancelled if you do not comply with this requirement. Procedures cannot be undertaken without a confirmed COVID-19 negative test.
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
To our Victorian patients, please be aware this will be applicable from Mon 30th August 2021.
What does self-isolation mean?
After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure. This will reduce your risk of getting COVID-19 after testing.
Isolation before surgery involves the following for patients/carers:
- It is important you remain at your place of residence/home.
- DO NOT leave except to seek medical help or in an emergency.
- DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
- DO NOT allow other people into your place of residence if they do not live there.
- Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
- Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
- STAY 1.5m from others in your home.
- Members of the household MUST follow Stage 3 guidelines.
- You WILL need to isolate until you come in for your surgery.
- If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your First Step Fertility Clinician.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 111 373.
What safety measures do we have in place to meet current COVID-19 requirements?
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. First Step Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
- All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
- All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
- All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
- All staff in public and patient-facing areas are required to wear masks;
- The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
- Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
First Step Fertility is advising anyone who falls into the following categories, to delay their treatment at First Step Fertility for 14 days, if:
- you have any active flu-like symptoms;
- you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
- if you are self-isolating or being tested for COVID-19.
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment
What can we help with over the phone?
Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):
- New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
- Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
- Medication education: advice, education, demonstrations and coaching.
- Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post-treatment phase including phone call, text message and email.
- Reviews: existing patient cycle review with an embryologist.
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the New South Wales Government’s Department of Health website and Victorian Government’s Department of Health website
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 111 373.
We will continue to monitor all new updates and keep you informed.